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Are you trying to use your computer’s webcam (or an external camera device), but the app is not launching?
Most of the time, when the webcam isn’t working you need to update/reinstall its drivers, update the Windows 10 operating system (if a system update is waiting for your approval, some built-in features may not work correctly).
You can also uninstall a dedicated Windows update if the camera won't work after a new Windows 10 patch is applied. The general solutions presented here should take care of most software problems related to a webcam, or in conjunction with an external camera app.
However, if the camera is still inaccessible, the solution to your problem might be within the Windows 10 security solution software.
Yes, antivirus software may block the webcam. The first step is to temporarily disable the antivirus software. Then, try using the camera.
If everything runs smoothly, it means that your antivirus program was blocking the camera app, so you will need to add a new exclusion in the antivirus program (either for the webcam itself or for the apps that try to access your webcam). For ex : Microsoft Team
Here are the steps to complete these processes for the most popular antivirus applications for the Windows 10 system.
The most common results from the antivirus program show that it protects your computer from malware attacks or other malicious and infected files.
In some cases, it is necessary to manually mention the IP address of your camera in the ignored addresses field to be sure that you will be able to use it.
3. The BullGuard Premium Protection
BullGuard antivirus lets you define the scanning rules and the exceptions before it starts scanning. These issues apply to your webcam or to the applications which make use of your camera.
5. Make sure that you also add exceptions in Bitdefender:
from the Bitdefender home screen, click the Protection tab, navigate towards View modules, and then click the Settings icon; then follow the onscreen prompts to add a new exception for your camera app.
6. Follow these steps to use an external camera connected through your network: From the View Modules link click on Firewall and then select Adapters; then, click on Network exceptions and add the IP address of the camera you want to add to the exceptions list.
In Bitdefender, you will find a built-in feature designed to protect your camera app. Additionally, you can configure this feature so that it can be used for certain apps and not by others.
Kaspersky blocks certain apps and software from accessing your camera, similar to Bitdefender.
It is a good thing to take this precaution as it helps protect your identity; however, in some situations, it might need to be added for a specific tool or even the webcam app itself.
According to users, sometimes malware can add an entire drive to the exclusions list to prevent Windows from finding it. However, you can fix the problem simply by checking your exclusions list.
Using these guidelines will allow you to exclude webcams and camera apps. Of course, the same steps can be applied to other antivirus programs too.
Whenever your camera/webcam fails to work or cannot be accessed, the first step you should take is to reinstall the drivers.
Yes, Windows Defender has been blocking webcam instances. You need to read our article dedicated to fixing camera problems caused by antivirus if your antivirus is blocking the computer camera.
Although antivirus and security software like firewalls can interfere with other apps, the most common cause of a blocked webcam is its driver. Here is a quick guide to help you fix webcam issues.
The instructions in this guide will help you to check whether the webcam's driver is recognized by your computer and to update it accordingly. In addition, make sure you do not have antivirus software that prevents the camera from working.
My article on how to fix antivirus software mentioned that the application uses tools to help identify and prevent infections, which close the door when an attack occurs. It follows a multidimensional approach because viruses can adapt and evolve rapidly, so your risk never decreases as you age, but only increases rapidly.
However, antivirus software is not always complete. Many malicious programs create a mask that can cause delay to the point where you can avoid protecting yourself. You often find that mediocre software providers have a slower response time than the virus they are managing.